FAQs

Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination the following workday (excluding Bornholm, Anholt and Læsø). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European and worldwide parcel delivery to its customers, as well as express delivery. More information can be found in the product descriptions in the section "Shipping solutions".

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How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x length

How much may a parcel weigh?

The maximum weight for national and international delivery is 30 kg. The maximum weight for ShopDelivery is 20 kg. Contact your GLS depot for more information.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.

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Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Please see our General Terms.

General Terms

Can I track parcels in real time?

Yes, all parcels within Denmark can be tracked in real time by the sender and receiver using parcel tracking. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the parcel number and the current status will be shown.

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What is the standard insurance sum of a parcel? Is an additional insurance possible?

GLS is only liable in accordance with the cooperation agreement between the customer and GLS. If the sender takes out no transport insurance, GLS compensates the cost value of the goods beyond the statutory limitation of liability up to a maximum of DKK 4,500 per parcel.

On request, a higher liability limit can be agreed. Simply contact your GLS for more information.

Irrespective of the standard liability, a limited liability applies for deliveries with GLS Express such as SameDaySolution, DirectSolution and GlobalExpressParcel.

You can find further information in the General Terms of GLS Denmark.

General Terms

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

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My question isn’t listed here. Where can I get more information?

Your contact in the GLS depot will be happy to help you. You can also call our head office on 76 33 11 00 (parcels shipment and general questions) or 70 22 70 22 (express and courier services). Or submit your question in writing using the contact form.

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