Customer information

Are you looking for information regarding packaging, sending parcels outside of the EU or other customer related information? Below are the answers to the most common questions for GLS customers. If you have any further questions, please contact GLS.

Fuel surcharge in September

National parcels: 9.32 %

International parcels: 18.64 %

More information on fuel surcharge

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Our newsletter gives you insight on new developments, changes in existing products and other GLS Denmark and GLS Express news. The newsletter will be emailed to you on a two-month basis and will be written in Danish.

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Countries outside the EU and countries where an invoice is needed or a surcharge for delivery applies


Technical documentation

Solutions for online shops

GLS provides e-commerce customers with a range of solutions for their online shops. The offered tools and options can be directly integrated on the clients website – for more consumer satisfaction.

More information

GLS offers IT support

In order to support you effectively, GLS sometimes needs to view or access your screen. In such cases it is agreed by phone to use this link.

Start remote IT support

Security alert

GLS alerts customers about an increase in fraudulent emails containing payment requests or claims from false parcel agents. GLS is continuously working to protect customers from possible scams.

More information about security