GLS Partner Programme
GLS is committed to sustainable, long-term collaboration and high-quality transport services. It is continuously developing its technologies and optimising its processes and network – not least to facilitate day-to-day work.
GLS is also supporting a DEKRA training programme and is the transport partners’ contact for all questions relating to parcel distribution. Thus GLS is helping partners to build up their businesses independently. This is because it is not just parcel delivery that requires organisation, but also budgeting, personnel planning and bookkeeping are necessary competencies of successful transport companies.
GLS is there for transport companies as part of a trusting contractual partnership. They manage their own companies – with all the advantages that this brings, but also with all the necessary responsibility. Together the partners focus on progress and the future.
Process and network optimisation
Planning, coordination and harmonisation of all processes, on the move, on site or in the IT – this is what defines the complex system performance in parcel logistics.
GLS is improving this system continuously, including with respect to the daily cooperation with transport partners.
Recently completed projects include the introduction of new handheld scanners and the electronic stop-code list for daily tour planning, both of which facilitate the day-to-day work of transport partners and delivery drivers. This is also true of the FlexDelivery-Service, which reduces the number of unsuccessful delivery attempts as recipients can specify the right delivery option for them (e.g. fixed date, new address) before and while a parcel is being delivered.
The depot network in Germany and the delivery areas of GLS are regularly examined and optimised where necessary. GLS is also continuously improving parcel processing procedures in the depots. For example, numerous sites have set up special unloading pools and late collection runs. This has shortened work hours and loading periods for transport partners and their delivery drivers.
Training and seminars
DEKRA offers, with the support of GLS, training for transport partners and their delivery drivers. Comprising a combination of classroom training and e-learning modules, the DEKRA training covers both specialist knowledge and decision-making skills, and is specially tailored to short-haul parcel delivery.
The training content includes
- for transport partners: Fundamentals and skills for successful management in operational and administrative functions
- for delivery drivers: Instruction in CEP delivery driver-related topics such as vehicle safety and driving behaviour, and an introduction to short-haul parcel-delivery working procedures for delivery drivers
At each GLS site in Germany, dialogues take place between transport partners and the depot management at least four times a year. During these dialogues, the two parties discuss ways of improving their cooperation.
The aim is to:
- optimise workflows
- identify any problems transport partners and delivery drivers may have as early as possible and to look for possible solutions
- gather suggestions for improvement
- obtain feedback and evaluate what has been achieved together
In collaboration with the transport partners, GLS Germany has defined the principles of cooperation and laid them down in a Partner Code. Conduct in accordance with the applicable rules and laws is set forth therein, as is the rejection of discrimination, bribery and corruption.
The Partner Code is an integral part of the contracts between GLS and transport partners. It includes a commitment to quality as regards performance, and to the principles when dealing with each other, based on:
GLS has also appointed a neutral ombudsman who transport partners and delivery drivers can turn to if they have any information on suspected corruption or similar serious crimes – including anonymously.