Returning goods made easy

Returns

The shoes are the wrong size or the jeans you ordered don’t fit. There is one simple solution: Send them back, of course.

Many companies make it easy to return parcels using the GLS ParcelShops – they book the special service of GLS. According to the shipper’s needs GLS offers three possibilities:

  • The shipper has already included a GLS return label with your goods.
  • You inform the shipper that you wish to return the parcel. You will then get a ready-to-use parcel label from the shipper via e-mail or download link.
  • You inform the shipper that you wish to return the parcel. You will then get a link to the GLS website enabling you to generate a return label online.

You then simply attach the label, hand over the parcel at any GLS ParcelShop, and GLS takes care of the rest.

Can I return my parcel without a return label?

If the shipper doesn’t offer you a return label, you can still return the parcel via a GLS ParcelShop, but the ParcelShop prices will apply. Very often a vendor is obliged to take goods back within a certain period, and also to reimburse the cost of returning them. So make sure you keep hold of the receipt for the cost of returning the goods, and contact the vendor.

More information on parcel labels

Other frequently asked questions