Parcel information by e-mail

Stay up to date and play a role in decisions

Delivery to customer

With GLS’ FlexDeliveryService recipients receive information about parcel delivery by e-mail. You can select the right delivery option for you from numerous options.

You decide the delivery location and time. That way, you avoid unsuccessful delivery attempts and receive ordered goods faster and more conveniently.

Your benefits at a glance

  • Find out the probable time frame of delivery in advance
  • View your delivery options immediately and directly via the link in the e-mail
  • No registration or login necessary
  • Choose from numerous delivery options with just a few clicks

That’s how it works:

The sender prepares your parcel and sends GLS the parcel data and your e-mail address – if you have agreed to this (via the terms and conditions or during the order process).

Parcel is on the way

As soon as GLS collects the parcel from the sender, you will receive an e-mail with the estimated delivery date and time frame. The data is based on prior experience, but is not binding (for example, it may be the case that heavy goods vehicles or delivery vehicles get stuck in traffic).

Do you already know no one will be there to accept the parcel? No problem – you can even select alternative delivery options at this point.

After delivery or attempted delivery

You get an information about the status of your parcel after delivery. This occurs regardless of whether you selected an alternative delivery option or not.

Your route to more choice

In the e-mails, you will find a link to the GLS website – taking you directly to the delivery options for your parcel. You can choose between different options immediately, without logging in.

For example, you have the opportunity to choose a day for the delivery or to reroute the parcel – for instance to a different address or a GLS ParcelShop.

More about the delivery options