Information on the Corona virus

Status: August 7, 2020

As a parcel service provider, GLS is an important element within the supply chain. The current situation makes the responsibility that we bear even clearer. Find up-to-date information on this web page.


FAQ

Measures to protect people’s health

We do our utmost to protect the health of those involved in our business and to ensure parcel logistics as usual.
We have implemented appropriate measures, which are based on the official recommendations of the authorities and the “Robert Koch Institute” and are adjusted at short notice if necessary.
The measures include:

Equipment

Equipping all locations and supplying all employees, transport partners and drivers with suitable disinfectant and other protective agents.

Hygiene

Strict implementation of the necessary hygiene measures in all areas.

No travel activity

Meetings and conferences are conducted via telephone or video.

Distribution of staff

Home office in administrative areas, otherwise spatial distribution

Contactless delivery

For our shippers and consignees we offer the possibility of contactless delivery.

Further measures

We constantly monitor relevant developments and immediately initiate necessary measures if required.

All other GLS subsidiaries also implement the preventive measures that are indicated according to the respective local requirements.

Delivery and pickup – business operations in Germany

GLS delivery driver uses a hand truck for a commercial delivery

Deposit permission enables contactless delivery

GLS has a supply obligation and picks up and delivers your parcels. We ask you to clarify with your recipients in advance whether shipments can be accepted. If receiving points are closed, then in the current situation we will immediately return parcels to the shipper.

Since the delivery process in which the recipient acknowledges receipt of the parcel by means of a special pen on the hand scanner, among other things, is a major source of danger for infections in the context of our transports, we have decided to deliver contactless from 23.03.2020 until further notice. This contactless delivery is considered as proper delivery. This is to continue to ensure a smooth delivery of your parcels.

Alternatively, contactless delivery is also possible if the recipient allows us to drop off the parcel at a named location. For this we only need the completed deposit permission available at https://kontaktlose-zustellung.gls-one.de/.

Alternatively, a one-time, parcel-related deposit permission can be issued easily online via our parcel tracking. The delivery driver then receives a message on his hand scanner and will deposit the parcel at the specified location.

We are prepared to an aggravated situation in Germany

GLS reacts flexibly to any changes in local conditions, such as the closure of areas, roads or locations. Permanent analyses of the flow of goods allow, if necessary, the alternative processing via other locations. Targeted continuity plans help to fundamentally ensure the efficiency of the GLS parcel network.

International parcel shipment

Shipment of goods remains possible. The export and import of your goods remains possible. Here too, we ask you to clarify in advance with your recipients in the respective countries whether shipments can be accepted. If receiving points are closed, then in the current situation we will immediately return parcels to the shipper.

For your planning, you will find here an overview (including blocked ZIP codes) of the current situation in various countries.

We will keep you informed on this site.

Please note:

Until further notice, a temporary maximum weight of 31.5 kg per parcel will apply throughout Europe.
National shipping within Germany is not affected by this restriction, so this only applies to export shipments (EuroBusinessParcel and EuroExpressParcel).

Stable GLS ParcelShop Network

In the current situation, the health and safety of all those involved is also a top priority within the ParcelShop network. In addition to the necessary hygiene measures, the process of parcel delivery and pick-up is also contactless. Your signature on the smartphone is therefore currently not required.

You can find all available ParcelShops in your area here.