Flexible delivery

Satisfied recipients. Successful senders.

The FlexDeliveryService gives recipients numerous possibilities to customise parcel delivery. Customer satisfaction is increased and the sender benefits. The free-of-charge service is available for domestic and international parcel delivery from Germany to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Great Britain, Greece, Hungary, Luxembourg, the Netherlands, Poland, Romania, Slovakia, Slovenia and Spain.

The delivery options

Customer with smartphone

The recipient gets information via e-mail about the upcoming parcel delivery, including the estimated delivery time frame. If the recipient will not be at home, he can choose from a range of practical delivery options – actively influencing the delivery of the parcel.

  • Delivery on a specific day
  • Change of delivery address
  • Delivery to a GLS ParcelShop (not possible for tyres)
  • Self-collection from the GLS depot
  • Grant a drop off permission
  • Decline acceptance
  • An additional delivery attempt: including evenings between 5:30 p.m. and 10 p.m. or Saturdays until 5 p.m. Available in various many postcode areas of Berlin, Bonn, Cologne, Dortmund, Düsseldorf, Frankfurt, Hamburg, Hanover, Leipzig, Munich and Nuremberg.

The availability of delivery options depends on the destination country.

The process in detail (may vary in case of delivery abroad)

Step one: start of the sending process

After the order and sending preparation, the sender provides GLS with the e-mail address of the parcel recipient, as well as the usual address information. If required, GLS already informs the recipient via e-mail about the upcoming delivery and the estimated time frame for delivery.

A link in the e-mail takes the recipient to the GLS website – directly to the delivery options available for his parcel. He can make a selection immediately – simply and without logging in.

Step two: the estimated delivery date

The parcel is scanned by GLS straight after collection. Thereafter, not only the estimated delivery time frame, but also the delivery date, can be decided. Again the recipient has the opportunity to adjust the delivery options to suit him.

Step three: “The parcel has been delivered”

GLS informs the recipient that the parcel has been delivered successfully. This lets him know, for example, that the parcel has been delivered to the desired GLS ParcelShop.

Requirements for the FlexDeliveryService

GLS Parcel

Senders only have to fulfil a few requirements – GLS then automatically implements the service for their parcels.

  • Get the permission of the recipients to pass on their e-mail address – via the terms and conditions or integrated into the order process.
  • Send the e-mail addresses of the recipients to GLS via the sending system.
  • Use a GLS sending system that generates a 2D barcode on the label.

The FlexDeliveryService can be combined with almost all optional services from GLS.

If a sender does not fulfil all the requirements for use of the service, GLS will be happy to provide advice. If you are interested, please get in touch with the GLS depot responsible for you or use the contact menu.

To the depot search

Contact GLS