FAQs

Frequently asked questions and answers

How do I send parcels with GLS?

As a private customer or a company that occasionally sends small numbers of parcels, you can send your parcels from any GLS ParcelShop or organise your shipping process using online franking via GLS-ONE.

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With the GLS App, you can also prepare your shipments for dispatch without registration. Create a parcel label as QR code on your smartphone and take it to a GLS ParcelShop. The ParcelShop staff scan the QR code, prints the label, adhere it to the parcel and accept the shipping amount in cash. Payment is also already possible within the booking process, via PayPal or credit card.

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Thanks to the ParcelLock parcel system, you can send parcels without having to leave home.

How much does it cost to send parcels with GLS?

The ParcelShop price list applies for sending parcels with GLS. Prices depend on the parcel size. Lower prices apply for shipments prepared online via GLS-ONE or the GLS App.

Prices

How long does delivery usually take?

National parcels are generally delivered within a standard delivery time of less than 24 hours. Standard delivery times lie between 24 and 96 hours all over Europe. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now - and when delivery is expected to take place.

Parcel tracking

Where can I hand over parcels?

You can hand over your parcel at any GLS ParcelShop. In Germany there are over 5,000 ParcelShops, so there is sure to be one near you. Simply use our ParcelShop finder to search for one.

ParcelShop finder

Where can I find my nearest ParcelShop?

You can find the next GLS ParcelShop right in your area. Simply use our practical ParcelShop finder and look up directions.

ParcelShop finder

Can I also manage my deliveries online?

Yes. With online franking via GLS-ONE, GLS offers you a practical and reliable portal for managing your deliveries online. Start directly with the dispatch or register optionally to use the additional functions of GLS-ONE.

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With the GLS App you can prepare your shipments for dispatch without registration – including payment if desired. Create a parcel label as QR code on your smartphone and take it to a GLS ParcelShop. The ParcelShop staff scan the QR code, prints the label, and adhere it to the parcel. They also accept the shipping amount in cash. if you have not payed online yet.

Go to GLS app

How large can a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

Information on bulky goods

Which goods are excluded from delivery?

Insufficiently or not customarily packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

  • Parcels with a goods value of over € 5,000
  • Goods that require particularly careful handling (e.g. fragile goods)
  • Perishable or temperature-managed goods
  • Live animals
  • Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and pearls, works of art, antiques)
  • Telephone cards and pre-paid cards for mobile phones
  • Firearms and essential weapon parts according to § 1 of the German Weapon Law as well as ammunition
  • Dangerous goods of any kind
  • Tobacco and spirits (if sent abroad)

Further information can be found in the shipping guidelines as well as in the General terms and conditions.

General terms and conditions

What do I need to keep in mind when packing goods?

When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.

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How do I find out where a parcel is right now?

With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number or Track ID.

Parcel tracking

Are parcels insured with GLS?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of € 750 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Germany.

How many parcels can I send at one time?

You can send as many parcels as you like.

What happens if a parcel can’t be delivered?

If recipients are not present at the first delivery attempt, the delivery driver will ask a neighbour to accept the parcel. If that is not possible, the delivery driver will take it to the nearest GLS ParcelShop (does not apply for tyres). There it will be available for collection the next eight working days after the day of the delivery attempt. If there is no ParcelShop nearby or the parcel is for a commercial client, the delivery driver will return the parcel to the GLS depot. There it will be available for collection for the next four days after the day of the delivery attempt. In this case, the recipient can select a redirection option.

Parcel redirection

In any case, the delivery driver leaves a notification card for the recipient. If a second delivery attempt is also unsuccessful, the parcel is returned to the sender after a storage period of four working days in the depot.

What does GLS do to protect the environment?

GLS is committed to the responsible use of resources, the reduction of emissions and the optimisation of waste disposal. All GLS subsidiaries have already obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative. Additionally, senders can book the ThinkGreenService for an environmentally-neutral delivery.

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My question isn’t listed here. Where can I get more information?

Simply submit your question in writing using the contact form.

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