If you are unhappy with any aspect of our service, please let us know. The damage and loss ratio of GLS is consistently at a very low level, because GLS sets great store by reliability. If you nevertheless are not satisfied with our service, please let us know. You can do this online using the contact form.
To ensure your complaint is handled quickly, Please tell us the parcel number and – if available – the Track ID from your notification card, so we can take care of your complaint as quickly as possible.