Useful information for senders

In this section you will find an overview of the most important information for proper parcel shipping via the GLS network. GLS customer service is available to customers every working day from 7:00 to 18:00 +420 567 771 111.

For safe parcel dispatch

Goods must be sufficiently packed and properly labelled. Packaging should be adequate to the type, weight and robustness of the item being sent.

GLS logistics specialist scanning a label on a parcel using a hand scanner

Parcel labels

Each parcel sent via GLS must be marked with a label with a unique parcel number under which it can be delivered throughout the European GLS network.

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Parcels on a transport belt at a GLS sorting hub

Packaging tips

A suitably chosen and strong box with enough filling material will guarantee the delivery of goods without any damage to the recipient.

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GLS courier removing parcels from the inside of vis delivery van

Size and weight restrictions

Parcels in the GLS transport network go through automated sorting processes, therefore they must not exceed the maximum dimensions and weight.

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Transport software

For easy shipment via GLS, customers have access to simple and user friendly transport software.
Request a pick-up

GLS offers a reqular parcel pick-up at a certain time or pick-up for senders that send parcel irregularly.
Claims

Damage rates are thanks to the modern technologies very low, if a parcel is damaged GLS follows a standard procedure.
GLS invoice portal

GLS customers have access to the GLS invoice portal for management of invoices and COD transactions.
Excluded goods

From the GLS transport are certain types fo goods that are not fit for parcel transport excluded.
Reverse logistics

Sophisticated return systems are a natural part of successful online stores. GLS offers a wide range of returns.
Contacts
  Contacts
Contacts

For more information please contact our customer service

Contact information: +420 567 771 111