In the event that the probability of returning the goods by the consignee back to the sender is high, this option can be included in the original shipment from the e-shop to the consignee.
All you have to do is print an address label with the opposite address using the installed GLS transport software in the standard way. Ie. the original consignor in the field "Consignee" and the original consignee of the goods in the field "Consignor" and together with the instructions for sending the parcel to pack it in the original consignment.
If the customer decides to return the goods, all he has to do is stick the given address label on the properly packed parcel and bring the parcel to any GLS ParcelShop, where it will be picked up by a GLS courier and delivered back to the original sender the next working day.
- Parcels with a maximum weight of 15 kg and a length of 100 cm can be sent from the GLS ParcelShop.
- The goods must be packed properly (if the original packaging is no longer available, it is advisable to include a link to the Packaging Manual in the instructions).
- It is necessary to remove the original shipping label from the box and affix a new one intended for return shipment.
- Return shipping will only be charged at the standard rate if the customer actually uses the label.