Parcel information by e-mail or text message

Be aware early on and influence delivery

GLS informs parcel recipients by e-mail or text message about the delivery and gives them the opportunity to choose from a wide range of delivery options. These options are available after the first delivery attempt failed.

You will receive ordered goods faster and more conveniently because you can influence the place and time of delivery, if needed. You avoid that a parcel is delivered when nobody is present to accept it.

Your benefits at a glance

  • You already receive first information before shipment has started
  • You are informed about the estimated time frame of delivery in advance
  • You do not have to register or log in
  • You can chose from a wide range of delivery options with just a few clicks
  • You can directly access your delivery options via the link in the e-mail or in the text message

Message number 1 – when the goods are ready for dispatch

The company you ordered from prepares your parcel and will send the parcel data to GLS as well as your e-mail address and/or your mobile phone number – if you have agreed to this (via the terms and conditions or during the ordering process). You will receive an e-mail or text message informing you that your parcel is on the way. The message also contains information about the collected cash on delivery amount.

Message number 2 – when the parcel is on its way

As soon as the delivery driver has scanned the parcel in the morning of the delivery, it is possible for GLS to determine a three-hour delivery time frame. You will then receive the second e-mail or text message, in which this estimated time frame of delivery is given.

Message number 3 – leading to delivery options you can choose from

If GLS could not deliver your parcel at the first delivery attempt, you will receive an e-mail or text message, which contains a direct link to the GLS Delivery Manager. Here, you can influence the second delivery of your parcel according to your wishes.

The options:

  • Delivery to the same address on a specific date
  • Delivery to a new address
  • Delivery after working hours between 17.00 and 20.00 (only in GLS depot cities)
  • Delivery to a GLS ParcelShop
  • Collection at a GLS depot
  • Grant a drop off permission
  • Refusal of acceptance

Further e-mails – after delivery or delivery attempt

Even after the delivery, GLS keeps you informed about the status of your parcel. This is done regardless of whether you have selected a delivery option or not.

You receive the following information:

  • Parcel has been delivered to the desired GLS ParcelShop
  • Parcel has been delivered to a neighbour
  • Parcel has been placed at the desired location
  • Parcel could not be delivered

Of course the message also contains the address of the GLS ParcelShop or the name of the neighbour, for example.

Three Delivery attempts

Usually GLS attempts to deliver a parcel twice. But in case the sender has booked the FlexDeliveryService, GLS will attempt to deliver a third time if necessary – including the information messages.