FAQs

Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination on the next working day after the pick-up. For deliveries to neighbouring European countries, standard delivery times are generally between 24 and 48 hours; and for almost all countries at a larger distance within 72 to 120 hours. Delivery times are for informational purposes only and are not guaranteed. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European and worldwide parcel delivery to its customers, as well as express delivery throughout the Czech Republic. More information can be found in the product descriptions in the section “Shipping solutions”.

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How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

A parcel sent via a GLS ParcelShop may have a maximum length of 100 cm.

How much may a parcel weigh?

The maximum weight is 40 kg for national and international delivery. A parcel sent via a GLS ParcelShop may weigh up to 15 kg. Exceptions apply to a small number of countries for worldwide shipping. Contact GLS customer service for more information.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.

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I want to send bulky items. What do I need to consider?

Some shipments cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. This incurs a surcharge. This includes among others:

- Sacks, rolls, bales of cloth, canisters, plastic buckets, wooden boxes

- Parcels with protruding parts of any kind

For more information contact GLS customer service.

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Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

- Parcels with a goods value of over CZK 125,000

- Goods that require particularly careful handling (e.g. fragile goods)

- Perishable or temperature-managed goods

- Livestock and plants

- Human or animal remains

- Parcels addressed to the recipients’ post-office box

- Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and real pearls, works of art, antiques)

- Telephone cards and pre-paid cards for mobile phones

- Firearms, ammunition, explosives and similar

- Commodities listed in the ADR (Regarding the International Transport of Hazardous Goods on Public Roads) or IATA (for air transport) as hazardous goods

- Tobacco and spirits (if sent abroad)

Further information can be found in the shipping guidelines as well as in the General Business Conditions.

General Business Conditions

Can I track parcels in real time?

Yes, all parcels within the Czech Republic can be tracked in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the parcel number.

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What is the standard insurance sum of a parcel? Is an additional insurance possible?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of CZK 6,000 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case.

You can find further information in the terms and conditions of GLS Czech Republic. On request, a higher liability limit can be agreed. Simply contact GLS customer service for more information.

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative. Additionally, senders can book the ThinkGreenService for an environmentally-neutral delivery.

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My question isn’t listed here. Where can I get more information?

The GLS customer service or your contact at GLS will be happy to help you. You can also call our hotline: +420 567 771 111 (* Fixed phone lines. You pay according to the tariff of your phone provider)

Or submit your question in writing using the contact form.

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