Frequently asked questions and answers

How do I send parcels with GLS?

Parcels must be processed using the online tool e-Balik. After that it can be hand over in any GLS ParcelShop within the Czech Republic or book a pick-up by a GLS delivery man. More information is available on the website www.e-balik.cz .

How much does it cost to send parcels with GLS?

Prices for occasional senders depend on the parcel size. If you send parcels via a GLS ParcelShop, the ParcelShop price list applies. You can also have your parcels collected by GLS, using the online tool e-Balik. Prices for pick-up and dispatch can be calculated within the tool before placing the order.

Price list

To which countries can I send parcels to?

Parcels from the GLS ParcelShops and parcels for collection via the online tool e-Balik can be sent to a large number of countries in the European Union.

More about shipment in the EU

How long does delivery usually take?

National parcels are generally delivered on the next working day after the pick-up. Deliveries to neighbouring European countries generally take between 24 and 48 hours, and to almost all countries at a larger distance between 72 and 120 hours. Delivery times are for informational purposes only and are not guaranteed. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now – and when delivery is expected to take place.

Parcel tracking

Where can I hand over parcels?

You can hand over your parcel at any GLS ParcelShop in the Czech Republic. Alternatively, you can have your parcels collected by GLS using the online tool e-Balik.

ParcelShop finder

Where can I find my nearest ParcelShop?

You can find the next GLS ParcelShop right in your area. Simply use our practical ParcelShop finder and look up directions.

ParcelShop finder

Can I manage my shipments online?

Yes. With e-Balik, GLS offers you a convenient and reliable online tool for managing your shipments online. Neither additional software nor a registration is needed.

More information

Can I also have my parcels collected by GLS?

Yes, GLS also collects parcels if you use the online tool e-Balik. No registration is necessary.

More information

How large can a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of combined length and girth: 2 x height + 2 x width + 1 x longest side

A parcel sent via a GLS ParcelShop may have a maximum length of 100 cm.

What is the maximum weight for a parcel?

A parcel sent via a GLS ParcelShop may weigh up to 15 kg. A parcel picked up by a GLS delivery driver or delivered to a GLS depot may weigh up to 40 kg

Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

- Parcels with a goods value of over CZK 20,000

- Goods that require particularly careful handling (e.g. fragile goods)

- Perishable or temperature-managed goods

- Livestock and plants

- Human or animal remains

- Parcels addressed to the recipient’s post-office box

- Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and real pearls, works of art, antiques)

- Telephone cards and pre-paid cards for mobile phones

- Firearms, ammunition, explosives and similar

- Commodities listed in the ADR (Regarding the International Transport of Hazardous Goods on Public Roads) or IATA (for air transport) as hazardous goods

- Tobacco and spirits (if sent abroad)

Further information can be found in the shipping guidelines as well as in the General Business Conditions for GLS ParcelShops. Customers and to indirect sales by subcontractors.

General Business Conditions for ParcelShops

What do I need to keep in mind when packing goods?

When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.

More information

How do I find out where a parcel is right now?

With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number.

Parcel tracking

Can I send parcels by express delivery via a GLS ParcelShop?

No, shipment of express parcels is not possible via GLS ParcelShops.

Are parcels insured with GLS?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of CZK 6,000 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Czech Republic.

How many parcels can I send at one time?

You can send as many parcels as you like.

What happens if a parcel can’t be delivered?

If recipients are not present at the first delivery attempt, the GLS driver will ask a neighbour to accept the parcel. If that is not possible, the driver will take the parcel back to the GLS depot and undertake a second delivery attempt within the next working days. If the second delivery attempt fails and the parcel is taken back to the depot, GLS can also make a third delivery attempt at the consignee’s request within the storage period.

In any case, the delivery driver leaves a notification card for the recipient, who can contact GLS to agree the second delivery attempt. If GLS is not contacted, an automatic delivery attempt will be made before the parcel is returned to the depot. If the second and third delivery attempt is also unsuccessful, GLS will return the parcel to the sender after a storage period of five working days from the pick-up day.

What does GLS do to protect the environment?

GLS is committed to the responsible use of resources, the reduction of emissions and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative. Additionally, senders can book the ThinkGreenService for an environmentally-neutral delivery.

More information

My question isn’t listed here. Where can I get more information?

Simply call our hotline: +420 567 771 111 (* Fixed phone lines. You pay according to the tariff of your phone provider) Or submit your question in writing using the contact form.