Customer Information

Always in the know – key information for GLS customers at a glance. Here you can find the current fuel surcharge and important documents for download.

Fuel surcharge

The considerable fluctuation of the crude oil price is having a direct impact on transport costs and therefore also on parcel transportation costs. GLS charges its customers a fuel surcharge based on the data published by the Czech Statistical Office (ČSU).

Fuel Surcharge - January 2020:

National parcels: 8,0 % of the basic price
International parcels: 8,0 % of the basic price

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Invoice portal GLS FAKTURACE

Up to date information on invoices – GLS offers recipients the possibility to monitor and handle their invoices online. For cash on delivery parcels GLS also provides transparent information on revenues.

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Truck toll

A truck toll is charged in the Czech Republic for the use of highways and selected motorways. The vehicles used by GLS to transport parcels to depots and distribution centres are also affected by the toll. GLS passes on the truck toll to its customers and lists it separately in invoices.

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Credit card payment

With the GLS CashService, recipients can also pay for their goods on delivery by credit card – if the sender allows this payment method. Fees for cashless payments by credit card are invoiced to the sender. For recipients this service is free of charge.



Sanctions are imposed by several countries and organisations such as the European Union to prevent the supply of certain goods and services to particular recipients.

It is the responsibility of the sender to check if his consignment is affected by sanctions.

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