Customer Information

Always in the know – key information for GLS customers at a glance. Here you can find the current fuel surcharge and important documents for download.

Fuel surcharge

The considerable fluctuation of the crude oil price is having a direct impact on transport costs and therefore also on parcel transportation costs. GLS charges its customers a fuel surcharge based on the data published by the Czech Statistical Office (ČSU).

Fuel Surcharge - March 2020:

National parcels: 8,0 % of the basic price
International parcels: 8,0 % of the basic price

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Invoice portal GLS FAKTURACE

Up to date information on invoices – GLS offers recipients the possibility to monitor and handle their invoices online. For cash on delivery parcels GLS also provides transparent information on revenues.

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Truck toll

The Czech Republic and other European countries have a toll system for trucks based on mileage on highways and selected roads. The toll thus applies to all freight trains used to transport parcels between GLS depots. Although GLS is increasingly using environmentally friendly vehicles, toll payment costs are constantly increasing.

GLS Czech Republic recharges tolls to customers according to the weight of the parcels transported.

  • As of 1 April 2020, the toll surcharge is set at CZK 0.78 / kg for all domestic shipments and EUR 0.03 / kg for invoicing in EUR.
  • The toll surcharge is set at CZK 1.47 / kg for all international shipments as of April 1, 2020, for EUR 0.06 / kg for invoicing in EUR.

Prices for shipping via the online e-Parcel shipping tool already include this surcharge.

More information about freight tolls in the Czech Republic: Ministry of Transport .

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Credit card payment

With the GLS CashService, recipients can also pay for their goods on delivery by credit card – if the sender allows this payment method. Fees for cashless payments by credit card are invoiced to the sender. For recipients this service is free of charge.

CashService

Sanctions

Sanctions are imposed by several countries and organisations such as the European Union to prevent the supply of certain goods and services to particular recipients.

It is the responsibility of the sender to check if his consignment is affected by sanctions.

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