Coronavirus information

Dear customers,

as a parcel service provider, GLS is an important element in the supply chain of its customers and infrastructure of the Czech Republic. We are aware of our responsibility and we are taking the maximum possible measures to protect the health of our workers involved in the operation of our transport network and thereby protect the health of our customers. GLS also takes all measures to maintain its full parcel services.

Information for recipients

Delivery of parcels to both home and business addresses is currently subjected to a special regime in accordance with government regulations and recommendations. Maximum emphasis is placed on limiting physical contact between the courier and the recipient and strict adherence to hygiene measures. In connection with the release of restrictive government measures, the network of GLS ParcelShop has been gradually put into operation. Sending from ParcelShops is possible only after agreement with the driver and in order to minimize the risk of infection transmission and temporarily only for parcels without cash on delivery.

Detailed information and frequently asked questions about parcel delivery to recipients are available for download here.

Due to the extreme increase in the number of transported parcel, some delivery routes may be overloaded these days. Although we are constantly strengthening our capacities, parcel delivery may occasionally be delayed by one business day. Thank you for your understanding.

Download information for recipients Download the Decalogue of a responsible recipient

Information for senders

Parcels are shipped according to the individfual terms and conditions. With regard to government regulations and recommendations of experts, it is proceeding with an increased emphasis on health protection of all workers, transport partners and customers. The handover must be carried out as far as possible with an emphasis on hygiene measures. Information about parcel collection and restrictions of some transport services, including delivery to ParcelShop, are available for download here.

Download information for senders Download the list of opened ParcelShops

Information about preventive measures

Since March 1st 2020, we have implemented a number of measures based on official recommendations from authorities and professional institutions. We ensure strict and regular monitoring of compliance and, if necessary, we are ready to take further steps to ensure the health of our employees and customers.

A detailed overview of GLS preventive measures is available for download here.

Download preventive measures

Information about closed areas

Due to the quarantine measures, so-called red zones are announced, in which entry of people outside the rescue system and state-organized supplies is forbidden. For these reasons, it is not possible to deliver or pick up parcels there. All shipments to these areas will be returned to the sender. A regularly updated list of postal codes in the Czech Republic and abroad is available here.