Coronavirus information

Dear customers,

as a parcel service provider, GLS is an important element in the supply chain of its customers and infrastructure of the Czech Republic. We are aware of our responsibility and we are taking the maximum possible measures to protect the health of our workers involved in the operation of our transport network and thereby protect the health of our customers. GLS also takes all measures to maintain its full parcel services.

Information for recipients

Delivery of parcels to both home and business addresses is currently subjected to a special regime in accordance with government regulations and recommendations. Maximum emphasis is placed on limiting physical contact between the courier and the recipient and strict adherence to hygiene measures. In connection with the release of restrictive government measures, the network of GLS ParcelShop has been fully put into operation.

Download information for recipients Download the Decalogue of a responsible recipient

Information for senders

Parcels are shipped according to the individfual terms and conditions. With regard to government regulations and recommendations of experts, it is proceeding with an increased emphasis on health protection of all workers, transport partners and customers. The handover must be carried out as far as possible with an emphasis on hygiene measures. Information about parcel collection and restrictions of some transport services, including delivery to ParcelShop, are available for download here.

Download information for senders Find open ParcelShops

Information about preventive measures

Since March 1st 2020, we have implemented a number of measures based on official recommendations from authorities and professional institutions. We ensure strict and regular monitoring of compliance and, if necessary, we are ready to take further steps to ensure the health of our employees and customers.

A detailed overview of GLS preventive measures is available for download here.

Download preventive measures

Information about closed areas

Due to quarantine measures, a so-called lockdown is announced in some countries or their parts, which means in particular the closure of establishments. GLS makes only one delivery attempt for these addresses. If the consignee does not accept the consignment due to Covid, the packages will not be stored for further delivery and will be returned immediately to the sender.

Download the list of closed areas