Coronavirus - Information and preventive measures

As a parcel service provider, GLS is an important element in the supply chain of its customers and infrastructure of the Czech Republic. We are aware of our responsibility and we are taking the maximum possible measures to protect the health of our workers involved in the operation of our transport network and thereby protect the health of our customers. GLS also takes all measures to maintain its full parcel services.

Information for recipients

Delivery of parcels to both home and business addresses is currently subjected to a special regime in accordance with government regulations and recommendations. Maximum emphasis is placed on limiting physical contact between the courier and the recipient and strict adherence to hygiene measures. In connection with the release of restrictive government measures, the network of GLS ParcelShops has been fully put into operation.

Information for senders

Parcels are shipped according to the individfual terms and conditions. With regard to government regulations and recommendations of experts, it is proceeding with an increased emphasis on health protection of all workers, transport partners and customers. The handover must be carried out as far as possible with an emphasis on hygiene measures.

Information about preventive measures

Since March 1st 2020, we have implemented a number of measures based on official recommendations from authorities and professional institutions. We ensure strict and regular monitoring of compliance and, if necessary, we are ready to take further steps to ensure the health of our employees and customers.

Information about international transport restrictions

International parcel transport is still possible. However, as the pandemic situation worsens in many European countries, national governments are taking stricter measures, including the closure of many stores. GLS makes only one delivery attempt at these addresses, and if the parcel cannot be delivered, it will be returned immediately to the sender. Therefore, when sending shipments abroad, it is necessary to take into account possible delays in shipments, and at the same time we recommend clarifying with the recipient in the given country in advance whether the parcel can be successfully delivered at the given address.