Flexible in delivering

Satisfied recipients. Successful senders. GLS informs recipients via e-mail about the upcoming delivery of parcels – including an estimated time frame for the delivery – for national and transnational parcel shipment between 22 European countries.

Delivery options – selectable before start of shipment

  • Delivery to the same address on a specific date
  • Delivery to a new address
  • Delivery to a GLS ParcelShop
  • Collection at a GLS depot
  • Grant a signature release authorisation
  • Refusal of acceptance

Please note that not all delivery options are available in every country. Delivery to a new address and the signature release authorisation cannot be selected for deliveries in the Netherlands. Collection at a GLS depot is not possible in Luxembourg.

The process in detail

Step 1: Information at the start of dispatch

Senders receive orders, prepare the dispatch and transfer the usual data to GLS via the dispatch system – and additionally the e-mail address of the parcel recipients. This way, they activate the flexible delivery options for this parcel. GLS informs the recipients by e-mail about the upcoming dispatch and standard delivery time. Recipients are also notified of the estimated delivery time frame. Now they will be better able to assess if they can accept the parcel personally.

The e-mail contains a link that leads recipients to the GLS website – directly to the delivery options for their parcel. The system recognises the parcel and authenticates the respective recipient. Without having to register or log in, an option can immediately be chosen.

Step 2: Information about the estimated date of delivery

When GLS picks up the ready-made parcel at the sender, it is scanned – either immediately on collection or on arrival at the depot. Now it is possible to estimate the date of delivery. GLS sends out two e-mails with this information and the estimated delivery time frame to the parcel recipient. It also contains a link which leads directly to the selection of delivery options.

Step 3: Recipient stays up-to-date till delivery

After the delivery, GLS continues to inform recipients by e-mail. They learn for example that their parcel has been delivered to the desired GLS ParcelShop or has been left at a desired place.


The FlexDeliveryService is available for national parcel shipment as well as international parcel shipment between Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, the Netherlands and United Kingdom.

It can be combined with almost all optional services of GLS. Please note that if the CashService or HazardousGoodsService has been booked, the recipient cannot choose parcel delivery to a GLS ParcelShop or grant a signature release authorisation.


Senders only need to fulfil a minimum range of requirements and GLS will implement the service for their parcels:

  • Obtain the recipients’ consent for the transfer of e-mail addresses – via the GTC or integrated into the ordering process
  • Send the e-mail addresses of recipients to GLS via the dispatch system
  • Use a GLS dispatch system that generates a 2D barcode on the label

The FlexDeliveryService can be combined with almost all optional services of GLS. Exceptions: If CashService or HazardousGoodsService have been booked, the recipient cannot choose delivery to a GLS ParcelShop or grant a signature release authorisation.

Should senders not meet the requirements for using the service, GLS will gladly assist them. For example, the transition to a dispatch system with a 2D barcode is easy. If interested, please contact the respective GLS depot or use the contact menu.

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Modern technology for more service

If the recipient selects a delivery option, it triggers defined IT controlled processes in the GLS system, for example the attachment of new dispatch labels or the redirection of parcels to a different depot. GLS uses self-developed programs and state-of-the-art technologies.