FAQs

Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination within a standard delivery time of less than 24 hours (excluding islands). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel or freight shipment volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European parcel and freight delivery to its customers, as well as worldwide express delivery for parcels. More information can be found in the product descriptions in the section "Shipping solutions".

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How do I find out which products and services are available for a certain dispatch route?

Simply enter the starting point and destination of your consignment into the GLS shipping planner. The available product and service combinations will be displayed immediately.

Go to "shipping planner"

How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

How much may a parcel weigh?

The maximum weight is 32 kg for national delivery and 40 kg for exports within Europe. For worldwide shipments a maximum weight of 50 kg applies. Exceptions apply to a small number of countries for worldwide shipping. Contact your GLS depot for more information.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.

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I want to send bulky items. What do I need to consider?

Some shipments cannot be transported by the conveyor belts in our automatic parcel sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. This incurs a surcharge. This includes among others:

- Sacks, tyres, rolls, bales of cloth, canisters, plastic buckets, wooden boxes
- Parcels with protruding parts of any kind

For more information contact your GLS depot.

For large items, pallets or groupage, GLS Belgium offers reliable freight services throughout Europe. Even for very heavy, oversized or unusual shipments, GLS has got customised solutions for your special needs.

Please contact our customer service for more details and information.

Depot finder

Go to Freight

Is it possible to deliver my freight shipment on a certain date and hour?

Yes. Extra pickup and delivery times can be arranged in consultation with our customer service. For more details and information please call +32 (0)2 756 99 55.

What is the maximum cash on delivery amount?

There is no maximum cash on delivery amount for freight shipments. For parcels the maximum amount and liability limit is 2,500 euro.

Which goods are excluded from parcel delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

- Parcels with a goods value of over € 5,000
- Goods that require particularly careful handling (e.g. fragile goods)
- Perishable or temperature-managed goods
- Live animals
- Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and real pearls, works of art, antiques)
- Telephone cards and pre-paid cards for mobile phones
- Firearms and essential weapon parts as well as ammunition
- Dangerous goods of any kind
- Tobacco and spirits

Further information can be found in the shipping guidelines as well as in the General terms and conditions.

General terms and conditions

Can I track parcels and freight in real time?

Yes, all parcels and freight shipments within the Benelux countries can be tracked in real time using the online tracking function. Internationally, GLS already provides real-time parcel delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. For parcel tracking simply enter the shipment number or Track ID, which can be found on every notification card. If you wish to track your freight shipments, please use your shipment number.

Go to Track & Trace

What is the standard insurance sum of a parcel? Is an additional insurance possible?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of € 750 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the Terms and Conditions of GLS Belgium. On request, an additional insurance can be foreseen. Simply contact our GLS Sales Service for more information.

How can I adapt the delivery address?

If you wish to revise the delivery address you have given, please contact us online or call our customer service on working days from 8 a.m. to 6 p.m. on +32 (0)2 55 66 211.

How can I get a proof of delivery for my freight shipment?

For shipments within the Benelux countries you can use the online tracking function. If you wish to get a delivery certificate or proof of delivery for your Euro Business-Freight shipment you can order it by mail via eurobusinessfreight@gls-belgium.com. For your Freight-Solution shipment, please call our customer service on working days from 8 a.m. to 6 p.m. on +32 (0)2 75 69 955.

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

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My question isn’t listed here. Where can I get more information?

The GLS customer care team and your contact in the GLS depot will be happy to help you. You can also call our hotline +32 (0)2 55 66 211. Or submit your question in writing using the contact form.

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