Frequently asked questions and answers
- How do I send parcels with GLS?
As a private customer or a company that occasionally sends small numbers of parcels, you can send your parcels from any GLS ParcelShop.
- How much does it cost to send parcels with GLS?
The ParcelShop price list applies for sending parcels with GLS. Prices depend on the parcel size.
- How long does delivery usually take?
National parcels are generally delivered within a standard delivery time of less than 24 hours. Standard delivery times lie between 24 and 96 hours all over Europe. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now - and when delivery is expected to take place.
- Where can I hand over parcels?
You can hand over your parcel at any GLS ParcelShop. In Belgium there are over 200 ParcelShops, so there is sure to be one near you. Simply use our ParcelShop finder to search for one.
- Where can I find my nearest ParcelShop?
You can find the next GLS ParcelShop right in your area. Simply use our practical ParcelShop finder and look up directions.
- How large can a parcel be?
A parcel may not exceed the following dimensions:
Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side
- What is the maximum weight for a parcel?
A parcel may weigh a maximum of 40 kg.
- Which goods are excluded from delivery?
Insufficiently or not customarily packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:
- Parcels with a goods value of over € 5,000
- Goods that require particularly careful handling (e.g. fragile goods)
- Perishable or temperature-managed goods
- Live animals
- Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and pearls, works of art, antiques)
- Telephone cards and pre-paid cards for mobile phones
- Firearms and essential weapon parts as well as ammunition
- Dangerous goods of any kind
- Tobacco and spirits
Further information can be found in the shipping guidelines as well as in the General terms and conditions.
- What do I need to keep in mind when packing goods?
When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.
- How do I find out where a parcel is right now?
With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number or Track ID.
- Are parcels insured with GLS?
GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of € 750 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Belgium.
- How many parcels can I send at one time?
You can send as many parcels as you like.
- What happens if a parcel can’t be delivered?
If recipients are not present at the first delivery attempt, the GLS driver will ask a neighbour to accept the parcel. If that is not possible, the driver will take it to the nearest GLS ParcelShop, where it will be available for collection for the next nine working days. If parcel delivery is not possible to a neighbour or a GLS ParcelShop the driver will return the parcel to the GLS depot (distribution centre). A second delivery attempt will be made the next working day.
In any case, the delivery driver leaves a notification card for the recipient. If a second delivery attempt is also unsuccessful, the parcel is returned to the sender after a storage period of nine working days
- What does GLS do to protect the environment?
GLS is committed to the responsible use of resources, the reduction of emissions and the optimisation of waste disposal. GLS’s environmental management system is certified to ISO 14001 Standard in Belgium and in many other countries. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the Think-Green initiative.
- My question isn’t listed here. Where can I get more information?
Simply call our hotline +32 (0)2 55 66 211. Or submit your question in writing using the contact form.