Packing parcels correctly

To ensure your parcel reaches the recipient intact, please make sure you pack it correctly. GLS handles parcels using conveyor belts and sorting systems. This process is mostly automated. Stable packaging protects the contents of the parcel against the demands of transport.

Ideal packaging in four steps

The right parcel packaging depends on the type, size, weight and durability of what you want to send.

As a general rule: the heavier the goods to be transported, the more sturdily the parcel needs to be packed.

Stable outer packaging

  • New cardboard made from high-quality, moisture-resistant, at least double-wall card provides the best protection for your parcel.
  • For the cardboard box to be sufficiently large, it must provide enough space for the goods and the internal padding.
  • Be aware of corner, surface and edge protection when packing the parcel.
  • Only reuse boxes for non-fragile goods.

Suitable interior padding

  • Completely fill any gaps on the inside of the parcel with padding material. Ensure the goods in the parcel cannot move.
  • Match the padding material precisely to the goods being sent. Fitted styrofoam pieces are recommended for heavy and fragile goods. Light items can be packed in bubble wrap.
  • There should be no direct contact between the goods and the external packaging of the parcel.

Close securely

Robust fastening is essential for safe transportation.

  • Wrap the parcel with strong adhesive tape and securely fasten all sides.
  • The heavier or bigger the parcel, the stronger the parcel tape needs to be.

Easily legible packing slips

  • Always attach the shipping label to the biggest side of the parcel.
  • Remove old sending or return labels.
  • Once correctly packed, send the parcels individually – not as bundles. Each parcel should receive its own parcel label.

Extra tips

  • Adhere to the maximum parcel size and weight for everything you send. You can find more information on the page Size & weight .
  • Certain items, such as medication, cash or perishable goods, cannot be sent with GLS. You can find the full list of forbidden items in the Special Terms and Conditions .
  • GLS boxes are ideal for packaging parcels and can be bought in GLS ParcelShops in the sizes XS, S and M. You can ask for their availability in your GLS ParcelShop .