Returning goods made easy with GLS


The shoes are the wrong size or the jeans you ordered don’t fit. There is one simple solution: returning them, of course.

Many senders offer a simple return for parcels – having booked the special return-service of GLS for this purpose.

This means your parcel includes a return label for returning the goods if necessary. You simply attach the label, hand over the returning parcel at a GLS ParcelShop, and GLS takes care of the rest.

Can I return my parcel without a return label?

If a parcel does not include a return label, you can still return it via a GLS ParcelShop, but the ParcelShop prices will apply. Very often a vendor is obliged to take the return back within a certain period, and also to reimburse the cost of returning them. So make sure you keep hold of the receipt for the cost of the return, and contact the vendor.

Other frequently asked questions

Returns with GLS – more info

One significant success factor for online retail is the convenient opportunity for consumers to send returns. If the recipient wants to return or exchange goods, they can be sent back. Returns are a matter of course for end customers, but a challenge for logistics service providers. GLS Austria turns this obligation into a virtue and offers parcel return solutions that are as simple as possible for both the sender and the recipient. For example, GLS customers can book the convenient ShopReturnService. A return label is included in the initial delivery. If they want to return the goods, the recipient simply attaches the return label to the parcel and hands it over in the GLS ParcelShop of their choice. GLS sends it back to the original sender – within the usual short timeframe. Of course, delivery tracking throughout the process is also available for returns.

Practical: recipients can not only send back parcels via Austrian GLS ParcelShops, but also via those in Germany. If the retailer from which the delivery comes has not ordered the returns service from GLS, there is no return label with the parcel. However, the recipient can still return the delivery via a GLS ParcelShop. In most cases this is free of charge, as online shops are generally offering to accept returns and cover the shipping costs within a certain period. If not, the usual ParcelShop prices apply for the returns. In any case, the recipient should always keep the receipt for the return delivery. Returning parcels with GLS – it could hardly be easier.