Collecting a parcel
in a GLS ParcelShop
If neither you personally nor your neighbour can accept the parcel, GLS will take it to a GLS ParcelShop nearby. The parcel will then be available for collection for the next 9 working days after the day of the delivery attempt.
When picking up the parcel, you have to identify yourself. To do so, you need an official photo ID, such as your driving license or passport.
The notification card will tell you in which ParcelShop you can collect your parcel. You can also get this information by using the track & trace function. To do this, simply enter the Track ID that is on the notification card.
Use the ParcelShop finder to get more information about the opening hours and the location of the ParcelShop.
What is a GLS ParcelShop?
GLS ParcelShops are parcel dispatch and collection points. They are located in all kinds of different stores (shop-in-shop system), so waiting times are usually very short and opening hours are customer-friendly. In Austria there are about 630 GLS ParcelShops where you can pick up your parcels.