Parcel delivery by GLS
How your parcel gets to you
Standard parcel delivery
Fast and reliable – that is how you want to receive your parcel. And that’s precisely how GLS wants to deliver parcels on behalf of senders. Ideally a parcel is delivered to you personally. You then confirm the parcel acceptance with your signature on the handheld scanner of the delivery driver. Another member of your household can also accept your parcel on your behalf.
If nobody is present
GLS asks a neighbour if they can accept the parcel for you. If no neighbour can accept your parcel, GLS will normally take it to the ParcelShop – if there is one nearby. The parcel can be collected there within the next 9 working days after the day of the delivery attempt.
If no delivery is possible – not even at a neighbour or a nearby GLS ParcelShop – GLS will take the parcel back to the depot (distribution centre).
If the parcel cannot be delivered to the specified delivery address, the delivery driver will leave a notification card. It holds key information such as the neighbour’s name information about the ParcelShop or about the GLS depot. The notification card also enables you to authorise a third party: enable a person you trust to collect parcels addressed to yourself from the GLS ParcelShop.
Also: Everything you need to know about signature release authorisation. This can be used to authorise GLS to leave parcels at an agreed location.
Your "Track ID"
On the notification card is a number, the "Track ID". You can use either this number or the parcel number to track your parcel.
The Track ID is particularly important if GLS took your parcel back to the depot. Then you can use the number to redirect the parcel online. This means, you can decide yourself what happens next.
If your parcel is returned to the depot, you can choose:
- A second delivery attempt to the originally-specified address – you select the day.
- Delivery to another address of your choice.
- Parcel delivery to a GLS ParcelShop of your choice
- Issue a release authorization. The delivery driver can deliver your parcel to the address you specify, even if no one is present.
- Refuse acceptance. The parcel is returned to the sender.
- Collect the parcel yourself at the depot. The parcel remains in the depot and is available for collection for 5days. There is no new delivery attempt.
Second delivery attempt
GLS will undertake a second delivery attempt if no neighbour is able to accept the parcel and there is no ParcelShop nearby. If you choose a redirection option, the course of action will be according to your individual wish.
Delivery and transport times
GLS delivers parcels on working days from Monday to Friday – in Austria usually within 24 hours. This standard delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.