Information on the Coronavirus

Status: April 27, 2021

As a parcel service provider, GLS is an important element within the supply chain.
The current situation makes the responsibility that we bear even clearer.
Find up-to-date information on this web page.

FAQ about Coronavirus

Measures to protect people’s health

We do our utmost to protect the health of those involved in our business and to continue to ensure parcel logistics.
We have implemented appropriate measures, which are based on the official recommendations of the authorities and the “Robert Koch Institute” and are adjusted at short notice if necessary.
The measures include:

Equipment

Equipping all locations and supplying all employees, transport partners and drivers with suitable disinfectant and other protective agents.

Hygiene

Strict implementation of the necessary hygiene measures in all areas.

No travel activity

Meetings and conferences are conducted via telephone or video.

Distribution of staff

Home office in administrative areas, otherwise spatial distribution

Contactless delivery

For our shippers and consignees we offer the possibility of contactless delivery.

Further measures

We constantly monitor relevant developments and immediately initiate necessary measures if required.

All other GLS subsidiaries also implement the preventive measures that are indicated according to the respective local requirements.

Contactless delivery via photo feature

In the current Corona situation, personal contacts should be reduced to a minimum if possible. In order to better protect both the recipient and the driver, there is now an alternative to the recipient's signature on the scanner. The delivery can be made completely contactless via the photo feature. This is how contactless delivery by photo feature works:

GLS delivery driver with mask

Deposit permission enables contactless delivery

GLS has a supply obligation and picks up and delivers your parcels. We ask you to clarify with your recipients in advance whether shipments can be accepted. If receiving points are closed, then in the current situation we will immediately return parcels to the shipper.

Alternatively, contactless delivery is also possible if the recipient allows us to drop off the parcel at a named location. For this we only need the completed deposit permission, available here.

Alternatively, a one-time, parcel-related deposit permission can be issued easily online via our parcel tracking. The delivery driver then receives a message on his hand scanner and will deposit the parcel at the specified location.

International parcel shipment

Shipment of goods remains possible. The export and import of your goods remains possible. Here too, we ask you to clarify in advance with your recipients in the respective countries whether shipments can be accepted. If receiving points are closed, then in the current situation we will immediately return parcels to the shipper.

Please note:

Until further notice, a temporary maximum weight of 31.5 kg per parcel will apply throughout Europe.
National shipping within Austria is not affected by this restriction, so this only applies to export shipments.

Stable GLS ParcelShop Network

Almost 100% of all GLS ParcelShops are currently available for parcel delivery and acceptance. You can find all available ParcelShops in your area here.

In the current situation, the health and safety of all those involved is also a top priority within the ParcelShop network. In addition to the necessary hygiene measures, the process of parcel delivery and pick-up is also contactless - your signature on the smartphone is therefore currently not required.