Flexible delivery

Satisfied recipients. Successful senders.

The FlexDeliveryService gives recipients numerous possibilities to customise parcel delivery. Customer satisfaction is increased and the sender benefits. The free-of-charge service is available for domestic and international parcel delivery from Austria to Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Italy, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.

The delivery options – available before sending


GLS informs the recipient via e-mail about the upcoming parcel delivery, including the estimated delivery time frame. If the recipient will not be at home, he can choose from a range of practical delivery options – actively influencing the delivery of the parcel.

  • Delivery on a specific day
  • Change of delivery address
  • Delivery to a GLS ParcelShop
  • Self-collection from the GLS depot
  • Grant permission to drop off the parcel, for example in the garden or on the patio
  • Decline acceptance

The availability of delivery options depends on the destination country.

The process in detail


Step one: start of the sending process

After the order and sending preparation, the sender provides GLS with the e-mail address of the parcel recipient, as well as the usual address information. GLS informs the recipient via e-mail about the upcoming delivery, the normal transit time and an estimated time of day for delivery.

A link in the e-mail takes the recipient to the GLS website – directly to the delivery options available for his parcel. He can make a selection immediately – simply and without logging in.

Step two: the estimated delivery date

The parcel is scanned by GLS straight after collection. Thereafter, not only the estimated delivery time frame, but also the delivery date, can be decided. The recipient also receives this information via e-mail. They again have the opportunity to adjust the delivery options to suit them.

Step three: “The parcel has been delivered”

GLS informs the recipient that the parcel has been delivered successfully with an additional e-mail. This lets them know, for example, that the parcel has been delivered to the desired GLS ParcelShop or has been left at a desired place.

Requirements for the FlexDeliveryService

Scanning parcels

Senders only have to fulfil a few requirements – GLS then automatically implements the service for their parcels.

• Get the permission of the recipients to pass on their e-mail address – via the terms and conditions or integrated into the order process.

• Send the e-mail addresses of the recipients to GLS via the sending system.

• Use a GLS sending system that generates a 2D barcode on the label.

The FlexDeliveryService can be combined with almost all optional services from GLS. The exceptions: when ordering CashService or ExchangeService recipients cannot select delivery to a GLS ParcelShop or grant a signature release authorisation.

If a sender does not fulfil all the requirements for use of the service, GLS will be happy to provide advice. Changing to a sending system with a 2D barcode, for example, is easy. If you are interested, please get in touch with the GLS depot responsible for you or use the contact menu.

To the depot search

Contact GLS

Modern technology for better service

Modern technology

If the recipient selects one of the delivery options, this initiates defined, IT-controlled processes in the GLS system, such as affixing of new shipping labels and rerouting of parcels to other depots. GLS uses internally developed programs and state-of-the-art technology.