Step one: start of the sending process
After the order and sending preparation, the sender provides GLS with the e-mail address of the parcel recipient, as well as the usual address information. GLS informs the recipient via e-mail about the upcoming delivery, the normal transit time and an estimated time of day for delivery.
A link in the e-mail takes the recipient to the GLS website – directly to the delivery options available for his parcel. He can make a selection immediately – simply and without logging in.
Step two: the estimated delivery date
The parcel is scanned by GLS straight after collection. Thereafter, not only the estimated delivery time frame, but also the delivery date, can be decided. The recipient also receives this information via e-mail. They again have the opportunity to adjust the delivery options to suit them.
Step three: “The parcel has been delivered”
GLS informs the recipient that the parcel has been delivered successfully with an additional e-mail. This lets them know, for example, that the parcel has been delivered to the desired GLS ParcelShop or has been left at a desired place.