FlexDeliveryService: you choose – we deliver
Play a role in deciding the time, location and more
Getting started via e-mail
GLS will send you important information about the parcel via e-mail at the start of the delivery process. The link in the e-mail takes you directly to the delivery options.
An overview of the delivery options
- Delivery to the same address on a specified date
- Delivery to a new address
- Delivery to a GLS ParcelShop
- Self-collection from the GLS depot
- Grant permission to drop off parcel elsewhere
- Decline acceptance
Select delivery date
You can select a specific date for the delivery. Five dates following the date of sending are available. The estimated time frame for delivery remains the same. Simply click and confirm the “Delivery on a specific day” option. GLS will deliver on the desired day.
Alternative delivery address
Not at home during the day? Then have your parcel delivered to another address. Your workplace or a neighbour who is home during the day, for example. Simply select the “Delivery to a new address” option, enter the new address and confirm. GLS will immediately reroute the parcel.
Delivery to a GLS ParcelShop
You can find over 700 GLS ParcelShops around Austria. Search online for one near you and have your parcel delivered straight there. Your ParcelShop will be happy to accept the parcel and look after it for you for up to nine working days.
GLS ParcelShops have customer-friendly opening hours, so you can collect your parcel when it suits you. Click the “Delivery to a GLS ParcelShop” option, then select the desired GLS ParcelShop, confirm and GLS will reroute the parcel for you
Collect it yourself from the GLS depot
You can also choose to collect the parcel yourself from the GLS depot responsible for your address. It is kept there for you for four working days. After that time it will be returned to the sender. Simply click and confirm the “Self-collection from the GLS depot” option. GLS will look after the parcel for you.
Grant permission to drop off parcel elsewhere
Granting permission for drop-off frees you entirely from delivery times and opening times. Simply select the drop-off point around your home that you want, such as the patio, and your parcel will be left there for you. A signature to confirm receipt is then no longer necessary.
Drop-off permission cannot be granted if the sender of your delivery has ordered one of the following services:
- Exchanging articles (ExchangeService)
- Cash on delivery: Payment of goods upon delivery (CashService)
- Collection of goods from yourself (Pick&ReturnService or Pick&ShipService)
One-off permission to drop off parcel
Via the link in the email, you can grant GLS permission to drop off this parcel. Simply select the “Grant drop-off permission” option, enter the desired drop-off location as precisely as possible and confirm. GLS will drop off the parcel there.
Long-term permission to drop off parcels
You can also grant long-term drop-off permission that will apply for all parcels delivered by GLS. Of course, you can revoke your permission at any time.
You can reject a parcel before it has even been delivered. As a recipient, you can benefit from this practical option if you did not order an item or have already backed out of the purchase. Simply click and confirm the “Decline acceptance of parcel” option. GLS will transport the parcel back to the sender.